Do you have any questions? Select the appropriate topic, get helpful information or ask us your question. We will be happy to get in touch with you.

Are you switching to a new employer and are therefore no longer insured with Profond? This is what you need to do: 

• Inform Profond about your new employer and the new pension fund by using the form "payment details for vested benefits".
• If available, enclose the payment slip of the new pension fund. 

If you are moving away from Switzerland, you can withdraw money from your pension fund.  

Non-compulsory part 
The non-compulsory part of the vested benefits can be paid out in cash. For the payment, please send us the following information by post:

• Completed form "vested benefits transfer payment details"
• Additional documents as specified on the form

Statutory part of the vested benefits  
The statutory part of the vested benefits (retirement assets in accordance with the BVG) remains in Switzerland. Please provide us with a vested benefits institution of your choice on the form.  

Special rules 
If you are not subject to the compulsory social security obligation in your new state of residence, you can request the cash payment of the entire vested benefits. The required form can be found on the website of the LOB Guarantee Fund. 

If you take up residence outside the EU/EFTA and are not obligatorily insured within the EU/EFTA, you can receive the entire vested benefits in cash. For the payment, please send us the following information by post:

• Completed form "vested benefits transfer payment details"
• Additional documents as specified on the form 

If we have not received any information about the transfer of your vested benefits six months after your termination, these will be transferred (based on the Vested Benefits Act) to the LOB Guarantee Fund: 

Report your life partnership to us by filling out the “Notification of cohabitation” form and sending us via the contact form in ProfondConnect.

You can find all information about the recognition of your life partnership at:

As a pension fund, we may only inform, but not advise on financial matters. Depending on the questions you have, please contact your financial advisor or the BVG Information Association.

You can download the pension certificate (also as of the effective date) in ProfondConnect or order it by post for a fee. More information and the order form (scroll down a little bit) can be found here: 

After you have made your purchase, you will receive a confirmation in your notifications in ProfondConnect with the name "Certificate of pension contributions".  

No, the “Proof of Life and Marital Status” form is sent exclusively by post, as the original is necessary for official confirmation.  

Create the corresponding QR payment slip directly in our ProfondConnect insured portal and send it to your previous pension fund. You can find the function under “Overview – Payment slip for vested benefits”. You will receive the access code for ProfondConnect by post. 

Alternatively, your new employer can provide you with the Profond account number.  

You can order a new activation code here: 

You can download the pension certificate in ProfondConnect or order it by post for a fee. More information and the order form (scroll down a little bit) can be found here: 

At the beginning of the year, all working persons insured with Profond will receive their pension certificate in ProfondConnect. If you need an earlier pension certificate or if there were changes to your deposits/data, you can request a pension certificate at any time as of the effective date. You can generate this in ProfondConnect or order it by post for a fee. More information and the order form (scroll down a little bit) can be found here: 

Pension certificates are only provided to insured persons. You can download the pension certificate in ProfondConnect or order it by post for a fee. More information and the order form (scroll down a little bit) can be found here:

You can order a new access code here: 

Proceed as follows:

• Login with e-mail and password as usual
• Then click on "Report loss/change of my device"
• Select and confirm selection “Remove all multi-factor authentication completely”

You will then receive a new activation disc by post and you can save a new phone number for two-factor authentication.  

As usual, you can log in with the old e-mail address and then change it in your user profile in ProfondConnect.  

In ProfondConnect, you can also simulate various scenarios for your retirement. You can find the function in the insured portal of ProfondConnect under "Simulations – Retirement". 

If you are drawing a retirement pension, you will no longer receive a pension certificate, but a pension card (for your taxes). You will receive this by post at the beginning of the year. You can re-order the pension card by e-mail via leistungen(at)profond(.)ch or by calling 058 589 89 00. 

As a pension fund, we may only inform, but not advise on financial matters. Depending on the questions you have, please contact your financial advisor or the BVG Information Association.

In the event of an account change, we need a written notification of the new bank details. You can send them to us by post or by e-mail to leistungen@profond.ch.   

You can report the death to us by e-mail to leistungen(at)profond(.)ch or by calling 058 589 89 00. After that, we will send you a letter indicating all the documents we need from you.  

The pension certificate is automatically created in the event of death and sent to the surviving dependants. You can order a copy by phone on 058 589 89 00 or by e-mail to leistungen(at)profond(.)ch. 

To do so, fill out the form ""Questionnaire allocation of vested benefits in the case of divorce" and submit it to the person responsible for you in pension support.

You can find this amount on your pension certificate on the second page under "Additional information - Vested benefits in the event of marriage".

You can download your current pension certificate in ProfondConnect or order it by post for a fee. More information and the order form (scroll down a little bit) can be found here: 

You can find this amount on your pension certificate under additional information – Maximum possible withdrawal for home ownership.

You can download the pension certificate in ProfondConnect or order it by post for a fee. More information and the order form (scroll down a little bit) can be found here: 

Yes, provided you use the residential property yourself and this is your main residence. 

You can deposit the amount with the note “Repayment home ownership promotion”. The bank details can be found in ProfondConnect.